FAQ

Yes, all food and drinks provided by Foodbike’s suppliers are certified as halal.

It is best to consume your coffee, pastries and lunch box within 2 hours.

Please reach out to us HERE, and we will guide you in choosing the meals best suited for your diet.

We accept credit / debit cards and FPX (online banking) for any food delivery, self pick-up, meal subscription, coffee subscription and catering orders made via the Foodbike website.

Yes, you can expect to receive an email confirmation via the email you have used to place your order.

Please do not hesitate to get in touch with us at hello@foodbike.my.

All orders made by 4.00 pm are shipped the next day (Delivery time: 9.00 am – 11.00 am or 2.00 pm – 4.00 pm, depending on location). Any orders made after 4.00 pm will be processed the next day.

All orders made within a 10km radius of the Foodbike head office and retail outlets are accepted. Please ensure delivery access is available to your requested location. Suppose access is unavailable at the agreed delivery slot, our team might have to cancel the order and make a full refund. 

Please reach out to us at hello@foodbike.my, and we will assist you in making the necessary changes to your delivery arrangement. Additional delivery charges may apply based on your new delivery address.

Please email hello@foodbike.my with your name, phone number, and delivery confirmation number to track your delivery status. 

We’re sorry to hear that. Please email hello@foodbike.my with a photo of your wrong order as proof.

No, we only provide catering service for a minimum of 20 pax within Kuala Lumpur and Selangor.

Yes! All of our meal and coffee varieties are available for subscription. You can check it out HERE.

Yes, you can cancel your meal subscription any time before your next billing cycle. In addition, you can manage your subscriptions at any time on your account page.

You will only be charged when you make a meal subscription according to your chosen meal delivery frequency.