Full-Time Positions

These are the roles you can apply for, you will be given the specific position upon being shortlisted for the interview.

Operations Manager

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Operations Manager Responsibilities:
  • Develop a business plan.
  • Develop a risk management framework, policy and process.
  • Develop and establish a financial budget and objectives.
  • Develop and maintain business continuity strategies, policies and guidelines.
  • Develop high potential employees Foodbike licensees and agents through organisational talent capability review.
  • Develop a service recovery framework.
  • Drive customer loyalty for service excellence.
  • Drive service quality and customer satisfaction.
  • Establish and maintain strategic business partner relationships.
  • Establish business continuity processes.
  • Establish business strategies for the business function.
  • Facilitate innovation and lead managers to manage change.
  • Facilitate innovation process within the organisation.
  • Foster business relationships and organisational diversity.
  • Lead Foodbike licensees and agents to develop corporate and governance strategies.
  • Manage compliance with food and beverage hygiene policies and procedures.
  • Oversee revenue and expenditure management.
  • Oversee and manage the outlets’ Profit and Loss by meeting monthly sales targets.
  • Provide leadership during crises.
  • Resolve conflicts with stakeholders.
  • Strategise service operations.
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Operations Executive

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Operations Executive Responsibilities:
  • Design delicious and attractive menus and continuously make improvements.
  • Forecast, plan, source, and order food supplies for all retail outlets and beverages to stock the fridges from suppliers.
  • Build positive relationships with food and beverage suppliers.
  • Adhere to the food and beverage budget.
  • Manage daily food and beverage operations.
  • Follow food and safety regulations.
  • Maintain positive customer relationships, process complaints and respond to customer needs.
  • Assist with marketing events.
  • Create and enforce outlet policies, targets and KPIs.
  • Hire, train, and manage Foodbike licensees and agents.
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Marketing Manager

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Marketing Manager Responsibilities:
  • Develop strategies and tactics to get the word out about our company and drive qualified traffic to our website and retail outlets.
  • Deploy successful marketing campaigns and own their implementation from ideation to execution.
  • Experiment with various organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting and performance analysis.
  • Produce valuable and engaging content for our website and social media that attracts and converts our target groups.
  • Build strategic relationships and partner with key industry players, agencies and vendors.
  • Prepare and monitor the marketing budget quarterly and annually and allocate funds wisely.
  • Oversee and approve marketing material, from website banners to hard copy brochures and case studies.
  • Measure and report on the performance of marketing campaigns, gain insight and assess against goals.
  • Analyse consumer behaviour and adjust email, SMS blast and advertising campaigns accordingly.
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Partnership Executive

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Partnership Executive Responsibilities:
  • Take responsibility for maximising the value Foodbike receives from current or future partnerships – philanthropic, commercial or strategic.
  • Manage relationships and influence at every level of seniority, including representing Foodbike in meetings, pitches, presentations and events.
  • Work with the Partnership Team to plan and execute robust partnership plans and reports to maximise income, retain and expand existing partnerships.
  • Work with the Partnership Team to research prospects and maintain the pipeline to secure long-term and short-term income aligned with the Fundraising Strategy.
  • Work with colleagues across the organisation to leverage Foodbike assets and build solid and creative partnership proposals to target CSR and Marketing teams.
  • Represent the Partnership team in Project Groups to maximise the success of cross-team projects through collaboration and sharing of skills and experience.
  • Manage relationships with vendors to ensure Foodbike delivers top-quality events and fundraising activities.
  • Use all tools available to ensure compliance, including partnership agreements, client record management database, and Malaysia’s PDPA and fundraising regulations.
  • Proactively support Partnership Team by contributing to team planning, strategy and decision making.
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Content Creator

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Content Creator Responsibilities:
  • Research industry-related topics.
  • Prepare well-structured drafts using digital publishing platforms.
  • Create and distribute marketing copy to advertise our company and products.
  • Interview industry professionals and incorporate their views in blog posts.
  • Edit and proofread written pieces before publication.
  • Conduct keyword research and use SEO guidelines to optimise content.
  • Promote content on social networks and monitor engagement (E.g. comments and shares).
  • Identify customers’ needs and recommend new topics.
  • Coordinate with marketing and design teams to illustrate articles.
  • Measure web traffic to content (E.g. conversion and bounce rates).
  • Update our websites as needed.
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Digital Marketing Executive

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Digital Marketing Executive Responsibilities:
  • Assist in formulating strategies to build a lasting digital connection with consumers.
  • Plan and monitor the ongoing company presence on social media (Facebook, Instagram etc.).
  • Launch optimised online adverts through Google Adwords, Facebook etc., to increase company and brand awareness.
  • Be actively involved in SEO efforts (keyword, image optimisation etc.).
  • Prepare online newsletters and promotional emails and organise their distribution through various channels.
  • Provide creative ideas for content marketing and update the website.
  • Collaborate with designers to improve user experience.
  • Measure performance of digital marketing efforts using various Web analytics tools (Google Analytics, Google Trends etc.).
  • Acquire insight into online marketing trends and keep strategies up-to-date.
  • Maintain partnerships with media agencies and vendors.
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Graphic Designer

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Graphic Designer Responsibilities:
  • Create and design various materials for print and digital collateral.
  • Ensure projects are completed with high quality and on schedule.
  • Establish creative direction for the company as well as brand guidelines.
  • Prioritize and manage multiple projects within design specifications and budget restrictions.
  • Perform retouching and manipulation of images.
  • Work with a wide range of media and use graphic design software.
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Sales Executive

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Sales Executive Responsibilities:
  • Process orders via email or phone.
  • Check data accuracy in orders and invoices.
  • Contact customers to obtain missing information or answer queries.
  • Liaise with the logistic service providers to ensure timely deliveries.
  • Maintain and update sales and customer records.
  • Develop monthly sales reports.
  • Communicate important feedback from customers internally.
  • Ensure sales targets are met and report any deviations.
  • Stay up-to-date with new products and features.
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Finance Manager

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Finance Manager Responsibilities:
  • Provide financial reports and interpret financial information to managerial staff while recommending further courses of action.
  • Advice on investment activities and provide strategies that the company should take.
  • Maintain the financial health of the organisation.
  • Analyse costs, pricing, variable contributions, sales results and actual performance compared to the business plans.
  • Develop trends and projections for the firm’s finances.
  • Conduct reviews and evaluations for cost-reduction opportunities.
  • Oversee operations of the finance department, set goals and objectives, and design a framework for these to be met.
  • Manage the preparation of the company’s budget.
  • Liaise with auditors to ensure appropriate monitoring of company finances is maintained.
  • Correspond with various other departments, discuss company plans and agree on future paths.
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HR & Finance Executive

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HR & Finance Executive Responsibilities:
  • Provide support for the recruitment selection process.
  • Provide support for onboarding for new hires.
  • Build and maintain engagement topics, approaches, and angles to heighten employees engagement and promote Foodbike’s culture.
  • Assist Finance Manager in updating the daily repayment dashboard.
  • Assist Finance Manager in tracking supplier payments.
  • Assist in managing office facilities and outsourced vendors.
  • Other ad hoc administrative duties.
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Customer Happiness Representative

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Customer Happiness Representative Responsibilities:
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analysing customer needs.
  • Prepares product or service reports by collecting and analysing customer information.
  • Contributes to team effort by accomplishing related results as needed.
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Foodbike Outlet Crew

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Foodbike Outlet Crew Responsibilities:
  • Greet customers, record orders and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
  • Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
  • Promote restaurant products by offering to upgrade items or showcasing daily specials available.
  • Prepare and package food quickly and consistently according to company standards for presentation, cooking times, and assembly.
  • Strictly adhere to current sanitation and food safety regulations at all times.
  • Maintain a clean and orderly workstation clear of debris and discarded food, gloves or other items.
  • Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
  • Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
  • Maintain a neat appearance by wearing a uniform and adhering to the Foodbike dress code.
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Internship Positions

These are the roles you can apply for, you will be given the specific internship position upon being shortlisted for the interview.

Marketing & Public Relations

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Marketing & Public Relations Responsibilities:

We are looking for interns who will be performing marketing, digital marketing, community outreach and public relations roles.

The following are some tasks you may be working on:

  • Managing and executing marketing campaigns.
  • Handling social media accounts, emails and online platforms.
  • Identifying trends and insights to optimize marketing strategies.
  • Managing programmes and initiatives to reach the community.
  • Assisting in content creation, copywriting and corporate communications.
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Business Development & Sales

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Business Development & Sales Responsibilities:

We are looking for interns who will be performing business development and sales role.

The following are some tasks you may be working on:

  • Analyze sales and market trends to promote ideas for sustained revenue growth.
  • Identifying, researching, evaluating, and contacting new customers to increase the company’s sales targets and marketing campaign audience.
  • Create reports for the sales and management staff on sales performance.
  • Identify potential business opportunities and suitable business partners to increase the brand’s exposure and customer reach.
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Finance & Accounting

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Finance & Accounting Responsibilities:

We are looking for interns who will be performing finance, accounting, and administrative roles.

The following are some tasks you may be working on:

  • Design, develop and improve financial models to support business operations.
  • Preparing accounting documents and assigned to appropriate accounts, ledgers as well as journals.
  • Establish systems for business back office and back-end operations.
  • Manage company filings and compliance for financial and non-financial matters.
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Graphic Design & Content Creation

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Graphic Design & Content Creation Responsibilities:

We are looking for interns who will be performing in multimedia designing, video editing, content creation, and photography roles.

The following are some tasks you may be working on:

  • Produce engaging creative content such as digital images, video and textual animations, artwork for branding, promotional, marketing, online social media, and communication purposes.
  • Assist in copywriting and designs tasks for newsletters, website contents, posters, and flyers design
  • Capturing, editing, and producing quality photos and videos for promotional purposes
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